Dial Helpline: Empowering Elders with Ashok One and Raahat Care

India's Elderline (14567) offers a vital toll-free helpline for senior citizens, launched in 2021 and accessible nationwide from 8 AM to 8 PM daily.

This initiative connects elders with essential support, making it easier for families to ensure their well-being.scw.dosje+3​

Initiative Overview

Elderline was dedicated by the then Vice President on October 1, 2021, for the International Day for Older Persons. The helpline operates across all states and union territories, partnering with government agencies, NGOs, private sectors, and volunteers to address senior needs compassionately. Its core vision focuses on engagement, while the mission targets grievance redressal, information sharing, and field interventions.kangpokpi+2

Key Services

Elderline categorizes support into information, guidance, field intervention, and emotional aid.scw.dosje​

• Health-related queries and specialized services.

• Legal aid for disputes, maintenance, and abuse cases.

• Pension and government schemes guidance.

• Listings for old age homes, day care centers, caregivers, and elder-friendly products.

• Rescue for homeless elderly, anxiety relief, relationship counseling, and chats for loneliness.pib+1​

Practical Tips

Families and elders can leverage Elderline effectively with these steps:

• Dial 14567 during 8 AM-8 PM for immediate help on health, legal, or emotional issues.scw.dosje​

• Prepare details like location, issue description, and ID proofs before calling to speed up assistance.pib​

• Save the number on speed dial and inform relatives for quick access in emergencies.

• Follow up on field interventions by noting reference numbers provided during the call.kangpokpi​

• Visit https://scw.dosje.gov.in/elderline for more resources and to share feedback.scw.dosje

  
  

  

Why It Matters

With India's senior population growing rapidly—projected to reach 347 million by 2050—initiatives like Elderline promote preventive, home-centric care. Relatives gain peace of mind knowing professional support is one call away, aligning with whole person care principles. And we are always available to help you. ashokone+2

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